• New and unopened items can be returned within 45 days of delivery for a full refund.
• Customers must return items in an unused condition with all materials included in the original shipment, including any certificate, pouch or box the piece arrived in.
• The refund process begins once the item is received and inspected by our team.

See our Product Care guide for how to keep a piece in returnable condition while you decide.

Contact our customer care team with your order number and the reason for the return, by phone, WhatsApp or email using the details below. We will confirm your return is within the 45 day window and send you return instructions.

Because gemstone jewellery is high in value and delicate, pack the piece back in its original pouch or box and send it using a trackable, insured courier service. We recommend keeping the tracking number until your refund is confirmed.

The customer is responsible for return shipping costs on a standard return or exchange.

Once an item is declared defective by our quality inspection team, we cover the return shipping cost and refund the original amount in full.

Our team inspects every returned piece against the condition it was sent out in. Once a return is approved, we aim to process the refund to your original payment method within a few business days. You will receive a confirmation once the refund has been issued.

If you would rather exchange your piece for a different size or design of equal value, let us know when you contact customer care. Exchanges follow the same 45 day window and condition requirements as a standard return, and are subject to availability of the new piece.