• New and unopened items can be returned within 2 weeks of delivery for a full refund.
• The customer is responsible for return shipping costs. Customers must return items in an unused condition with all materials included in the original shipment.
• The refund process will begin after the item is received and inspected by our team.
• Once the item is declared as defected by our quality inspection team, we will return the original amount and bear the shipping cost.
• Items on sale are not returnable or exchangeable.

Have your order number ready and reach us by phone, WhatsApp or email using the details at the bottom of this page. We will confirm whether your order has started production and let you know straightaway whether the cancellation can go through in full.

Pieces that involve custom sizing, engraving, or letter selection on Urdu script pendants such as Harf begin production quickly, since each one is cut or set individually. If work has already started on a custom piece, we will let you know at the time you contact us; in these cases we may only be able to offer a partial cancellation or store credit rather than a full refund.

Once an order has shipped, it can no longer be cancelled in transit. Our full Return and Exchange Policy covers what happens once a delivered piece reaches you and you would still like to send it back.